Anyway,i’m malaysian!

Thanks.

Most major retailers n department stores know the importance of online businesses that they will sell n deliver clothes,books,cooking,electronics etc even daily groceries to your door .Refunds or delivery problems are immediately looked into n they will make d effort to call or email you.Any mistakes or problems and u will deffinitly get an apology.

They are so confident of their online business as mostly everyone there is educated and has proper business ethics as opposed to Malaysia.Their websites r constantly updated daily,they r easily to contact via phone/email/chat, n d best thing is they always handle problems almost immediately as they take pride in the reputation n d image of their business.
Online shopping in London was like heaven to me.

Well u can imagine my dismay when i came back here thinking Malaysia is just as advanced as the UK .So i tried to purchase things from the UK just to end up at the checkout and not find Malaysia listed in d drop down box.I have been through almost 18 major clothing retailer sites only to find they do not deliver to Malaysia citing that Malaysia has high fraud rate.The other problems i found was
1. The shipping charges r costly n would at times cost almost nearly as much as d product itself.
2. Product being sent out fr overseas UK/US/JPN r very fast but once it enters Msia that is when it gets slow.So u should hv sum kinda tracking num2 check for urself.
3. Parcels are mostly opened/tempered with or in some cases lost.(esp electronic accessories)
4. Customer service is almost nonexistence here .
5. Most Malaysian websites r not updated,no quality control n looks ‘dodgy’.

Its not entirely bad but i am of course just highlighting the obvious problems.
8 out of 10 sites i would want to buy dont ship to msia.
5 out of 10 times my parcel is always opened whether its oversea or within msia.(even a Xmas card sent fr HK)

Overall,i would say its pretty disappointing and disgraceful compared to Taiwan/Korea even Thailand!
So in the end whose job is it to take care of this inconvenience?
What would it take to better the system and clear Malaysia’s “top fraud country” name to the world just so retailers would ship here?
Are Malaysian’s really that untrustworthy?

But just a bit of research showed that most online shops in Malaysia use Paypal (but in US$) or Internet banking transfers or cheques. But I think the key is still to have good customer support to reassure potential customers.

Even if people may not want to buy beauty, skin care or make up products online (some people are very rightly selective in buying their beauty products), it will at least get the brand out there and you may be inclined to try something new if you see it in shops or magazines.

I’m watching the scene closely – one day I do hope that there will be many local shops selling great products securely online to the point that people will be able to have a peace of mind to shop online.

Support local businesses!!!